We've not had a fare increase (or 'revision') but some of the fare stages have changed, which has resulted in some passengers now paying more from today (I know, nothing like a mid-week change to piss everyone off!) compared to less than 12 hours ago.
Some fares have increased by 20p single and 30p return. If a passenger asks for stop X today, we charge him to stop Y as stop X is no longer a fare stage. The fare to stop Y has remained constant, though as passengers for stop X never wanted stop Y they really couldn't give a fuck.
I'm directing all complaints to the depot, asking passengers to phone rather than write, email or tweet (twat?). Not all passengers are dick heads. Around 2% are likely to spot what the company is doing and won't be happy. If they all phoned up, very little work would get done back at base.
Common Sense Solution: Firstly, you should always charge the correct fare, no matter how outraged the passenger is likely to be. Consistency is key, as ever. Any problems, direct them to the depot or even head office. Or both. Provided you've got an assault screen you could add something like: "Well we have to pay for our pay rise some how!" though you really need to be sure you don't say this to a crow bar-wielding black lad!
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